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Digital Life »Products, gadgets, & gear
I am ranting over 1090CC
Stacy DeGraffenreid over 1 year ago
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1 response
Let me be the first to say I love the new 1090 case! But I have to voice my discouragement with the 1090CC. Not the case itself, but the inability to get that case from Pelican!
We have had several customers calling and looking for it somewhere in stock and I in turn have called Pelican to find out “Where is our order”!.
I received yesterday discouraging news!! I was told we are still weeks away??? WHAT!!! I was then informed that Pelican is currently back ordered over 800 cases!! Over the weeks I have been told a ton of stories as to the delay, production problems, quality control problems with the latches and it goes on!! I really don’t know the exact reason for the delay and I probably never will, but I am mad about it! I just don’t understand how you launch a new product, with out being able to distribute it!!
With all that being said, along with the rest of you I wait!!! Are order is still in place at Pelican and when they ship to us, you will hear my shouts of joy nationwide. Ok maybe not my shouts but I will post to let everyone know that they are in stock.
Thanks for letting me rant!!
I wait with all of you – Stacy
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over 1 year ago Jackson said ...
Stacy,
I couldn’t agree more. It happens all the time a family owned business with a great reputation, passion, great customer service sells to a larger corp and everything changes. It seams that customer service will tell you what ever answer comes to mind rather than the truth. It’s like we are bugging them when we follow up or ask direct questions as to when we can get product.
You think that’s bad we have been waiting for samples for 2 months. If we get the samples to show customers we might sell more product, what a thought.
In this gloomy economic state business opportunities are shrinking, companies must have good fundamental business practices which starts with customer service.
Let’s hope things change.