CamelBak
Warranty Policy

CamelBak Products, Inc. warrants the products which it manufactures to be free from defects in material and workmanship for a period of two years from the date of purchase. This warranty is limited to the original purchaser (“Purchaser”) of the product and is not transferable. During the two year warranty period, CamelBak will repiar or replace, at its option, only the defective part of the pack, reservoir, Bit Valve™ or outer pack at no additional charge.

CamelBak Omega Reservoirs are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product fails due to either material or manufacturing defect, even after extended use, we will replace the reservoir without charge at our discretion. This warranty does not cover damage caused by accident, combat or tactical usage, improper care and cleaning, or negligence.

The lifetime warranty covers the CamelBak reservoir, but does not cover the pack.
CamelBak packs are covered under a separate Limited Two-Year Warranty.

Definition of LIFETIME: Our reservoirs are covered under warranty, to the orignal owner, for the lifetime of the product.

For U.S. warranty services:

Please contact CamelBak directly either by email, phone, or fax as follows:

• Email: warranty@camelbak.com
• Phone: 800-767-8725 X234 or 707-792-9700 X234
• Fax: 707-665-9231

CamelBak warranty services will respond to your email, phone call, or fax with warranty return process information including shipping instructions. Return shipments must be pre-paid and insured. CamelBak will cannot be liable for lost in-bound packages. California State Law requires that the product must be clean for warranty evaluation.

If the warranty claim is determined to be valid, the reservoir will be replacedwithin 10 to 15 business days after receipt at CamelBak’s expense and shipped by CamelBak’s preferred carrier.

For warranty outside the U.S.:

Please bring your reservoir and proof or purchase to the dealer from whom you purchased your CamelBak product. If the dealer no longer exists, please contact the distributor in your region.

CamelBak Products, Inc. warrants the packs which it manufacturs to be free from defects in material and workmanship for a period of two years from the date of purchase. This warranty is limited to the original purchaser (“Purchaser”) of the product and is not transferable. During the two year warranty period, CamelBak will repair or replace, at its option, only the defective part of the pack, at no additional charge.

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