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Otterbox Products General FAQ

Got questions about your Otterbox? So did some other folks. If you have any after reading this, post them to the community blog or contact Trader Dan

CoTradeCo is proud as a beaver, I mean an otter, to carry the Otterbox line of waterproof cases and accessories. Now scurry along…

How do I keep my OtterBox clean?

We suggest using a Q-tip to swab the seal free from dust and dirt that might cause the OtterBox to lose its effectiveness.

My OtterBox seems to be leaking, what could be the reason?

OtterBox have been tested to 100 feet and should not leak if cared for and used properly. First, make sure that your seal is completely clean. Use a Q-tip to remove any dirt or debris from the seal surface. Second, make certain that the objects you are placing in the case are not too big for the box and therefore pushing the box lid open which would compromise the sealing qualities of the box. If problem persists, contact customerservice@OtterBox.com for further diagnosis.

To what depth are OtterBox waterproof to?

OtterBox are rated and guaranteed to 100 feet deep. Over 10 times as deep as our closest competitor!
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What do you mean by “100% Waterproof”?

1. Independent testing:

In 1999 we commissioned the British Standards Institution (BSi) to conduct a series of tests on our Aquaclip® sealing system against the requirements of BS EN 60529:1992 [Note: The ‘TC’ clip used on the Hands-Free Phone case and the Portable Audio case had not yet been invented and was not therefore tested by BSi].

The first tests were for the degree of protection against ‘ingress of solid objects’. In layman’s terms they were testing to see if it was possible to blow or suck dust through a sealed Aquaclip. The answer was no. All the samples passed IP6X Category 1, the toughest test there is.

Next they were tested for waterproofness. All complied with IPX7 which covers temporary immersion. Then they were tested to the most demanding standard of all – IPX8 – meaning 30 minutes continuous immersion at a depth of 10 metres = 33 feet. In this test a tiny drop of water did get through the very longest clamp – that’s the one which has 4 levers. But the shorter clamps were still 100% dry and passed the test. In fact the smallest Aquaclip – used on the mini and small phone cases, the pager case, and the Keymaster pouch – was still waterproof at 40 meters = 131 feet.

2. In-house testing:

We batch test all our cases during production in our own testing tank. The cases are left in the tank at 1 bar = 10 metres/33 feet for 5 minutes.">

What is the foam lining made out of?

The material used to make the foam liners is open cell polypropylene foam.
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What material is used for the OtterBox?
The type of plastic used to make the colored OtterBoxes is an ABS plastic that’s reinforced with fiberglass. The type of plastic used to make clear OtterBoxes is high impact polycarbonate. All Otter Boxes (regardless of material used) offer the same protection.

Why won’t my OtterBox Open?
Because OtterBox are airtight, significant changes in altitude or temperature can create a vacuum and cause the OtterBox to suck shut. To remedy this, insert a coin (on the smaller boxes) in the slot, next to the latch, on the front of the box. Twist the coin to equalize the pressure within the case. On the Otter Cases (the larger OtterBox) there is a purge knob on the front of the case that can be opened to equalize the pressure. Remember to retighten this knob when finished so that the case remains watertight.
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Why would I need Silica Gel?

In humid climates there will be moisture in the air sealed inside the case. In the case of cameras, this moisture tends to condense inside the lens. A sachet of silica gel will absorb any such moisture, keeping the contents completely dry.

Silica gel sachets can normally be re-used if dried out gently in a microwave or conventional oven. Some of the cases come supplied with silica gel sachet. They are available as accessories. See the Product pages for more details.

Will the Pins used on my OtterBox Rust?
Our pins are made from marine grade 316 Stainless steel which is the standard choice for salt and freshwater applications. The pins are very rust resistant but can form surface rust in a corrosive environment. This surface rust is normal and should not damage the pin or weaken the case.